Installation and Activation Help

This page provides step-by-step instructions to help customers install and activate the HI-TECH C PRO for the PSoC Mixed-Signal Array - versions prior to v9.61.

STEP 1 - Start Up

When you initially run the compiler installation program, depending on your product, a screen similar to the one below will appear. Click "Next" to continue. You may click "Cancel" at any stage of the installation process to exit.

 

STEP 2 - On-line Activation

If you have purchased a license, select "Activate serial number" and enter the serial number provided. If you have not yet purchased a license, you may choose to "Activate demo with 45 day evaluation license".

If your computer is not connected to the Internet or cannot transparently access websites, you will need to perform an off-line activation. Check the "Off-line" box. Note: Off-line activation requires several steps which may take a couple of minutes to process. Further off-line activation instructions are discussed later.

Click "Next" to proceed.

 

STEP 3 - License Agreement

All HI-TECH Software products are supplied under a License Agremeent, the terms of which are displayed in the next screen. To proceed with the installation, you must accept the license agreement. Click "Next" to initiate an on-line activation request to our web server.

Note: The only information transmitted in this request is the serial number you entered and a randomly generated number which is unique to your computer, but which contains no personal information. The IP address of your computer will also be logged by our web server, but is not used in the activation request.

 

If an evaluation license was requested a dialog box similar to the one below will be displayed, showing the expiry date for the evaluation license.

 

Resolving Activation Errors

The activation request may fail for various reasons - our technical support team can assist with resolving activation problems, and can be contacted by email: support@htsoft.com or by using the on-line request form. Some of the possible errors, and the recommended resolutions, are outlined below.

• Your evaluation period has ended
  This message indicates that you have already used the 45 day evaluation period for this product. If you believe this is incorrect, or you wish to extend the evaluation period, please contact our technical support team and quote the number in parentheses shown in the message. This information will allow our staff to restart your evaluation period.
  
  
  

• Activation limit reached
  This message indicates that you have already installed the product on the maximum number of computers permitted by your license. If this has occurred because you purchased a new computer, upgraded your hardware or operating system, or a similar reason, please contact our technical support team for assistance, quoting your serial number.
• Network error - could not connect to server
  Check that your computer is connected to the Internet.
• Invalid version number
  Your license does not permit use of this version of the product. Contact our sales team to purchase an HI-TECH Priority Access™.
• License has expired
  Your license was issued for a limited time, and that period has expired.
• Invalid serial number
  Check that you have correctly entered the serial number for your product.

STEP 4 - Installation Choices

Once a successful activation has been peformed, you will be asked to choose which components of the product to install, and to select a destination folder for the installation with a screen similar to the one below. To start the installation of the product onto your computer, click "Next".

If optional components with their own installer have been chosen to be installed, sub-installers will pop up. Wait until all sub-installers have completed before proceeding with the main installer.

 

STEP 5 - Finish

At this point the main installation process has finished. If you have a license with a serial number, you may choose to register your copy of the product by selecting "Register Now". This will take you to the registration page on our web site where you can enter your details. Registration allows us to contact you about updates to the product. Full details about our Privacy Statement are on our web site. Your registration information will never be used for any other purpose.

If you selected a 45 day evaluation license, the screen will display the expiry date of the product.

Click "Finish".

 

Off-line Activation

If you chose an off-line activation, you will see a screen similar to the one below. The off-line activation is a two-step process.

First, the installer will create an activation request file. Email this request file to activate@mail.htsoft.com. The name of the activation request file will be shown. Click "Finish" to close the installer.

Second, when an activation response file is emailed back to you, copy the file to the computer where you installed the product. Then choose "Activate or uninstall" from the Windows Start menu. This will re-run the installer and you will once again need to enter your serial number and choose off-line as you did previously. When you get to the last screen (as shown below), select "Complete activation with response file".

When you are presented with a browse dialog (similar to the one below), select and open the activation response file. The response file will be processed and the product will then be activated, ready for use.

Further Help:

Should you require further assistance with this process, please contact our Technical Support Team.